ISP Finder Transfer Portal

Step 1: Opening

Hi [LEAD], this is [YOURNAME] on a recorded line from ISP Finder on behalf of [CLIENT/CAMPAIGN]. I see that you filled out a Facebook form looking for awesome home internet at [123 MAIN STREET.]

Does that ring a bell?

Step 2: Permission to Continue
IF YES:

Awesome! Well, I am from marketing, but our preferred partner, [CLIENT/CAMPAIGN], has the BEST promo running right now. Let me add one of their team members to our call so they can check the plans available at your location. Hang tight, okay?


Step 3: Introduce LEAD to the Sales Person
Hi [SALES GUY NAME] this is [YOUR NAME] on a recorded line, from ISP Finder, I have a lead [LEAD NAME] on the line who's interested in your service, I'll patch the call through, okay?

Step 4: Introduce Sales Guy to the LEAD
Thank you for waiting [LEAD NAME], I have [SALES GUY NAME] on a recorded line here with me from sales and he/she will be asssisting you further.

SUBMIT

Objection Handling

Does not want to be transferred

"No worries, I’ll make it quick” or “It will only take a moment”

- Remember you were probably on Facebook and saw an ad for better home internet.

- I understand you don’t remember but our partner [CLIENT/CAMPAIGN], has the biggest promo running right now if you'd like to hear.

Please put me on your do not call list:

Alright, no worries. I'll put you on our Do not call list

I don't remember filling out a form:

Hey, I understand that this happened maybe days or months ago, and it seems like there was no conclusion/ the first time we reached out to you. Look, (PAUSE) I am from marketing /but why don’t we add your regional sales manager that is on hold/so that YOU can explore OPTIONS for internet service in your area. Hang tight, okay?

I do not make transactions over the phone:

Hey, I get that it's difficult to decide over the phone, But since you filled the form online, this means that at one point you were looking for a better service. Look, (PAUSE) I am in marketing, so why don’t we add your local sales rep who's currently on hold so YOU can explore your OPTIONS. Hang tight, okay?

I'm busy right now, can you call me at another time?

"I know you're busy but I just want you to hear the options that we have, then you can decide. I am in marketing and I have your local sales rep on the hold, So I'm just going to patch him through. Hang tight.

If lead still insist: Alright, I understand. What time and day works best for you?"

I'm not interested

I completely understand what you’re saying. I see that you’re not looking to change your provider right now and that is understandable but I’m here to help you explore your options and weigh which provider best suits your needs. If you could just stay on the line with me I’m going to connect you to our local sales rep so you can address them directly for any questions and concerns you may have.

What's the cheapest package you have?/ What are your prices?

We have a lot of service offerings that may interest you…At this point, I am going to connect you to our local sales rep so any questions or concerns you may have you can address them directly. If you could just stay on the line that would be great, it will only take a moment.

We already have an existing provider

I understand, however we do have some exciting plans you might wanna consider just to widen your options as well. I am in marketing but I do have your local sales rep on hold, who I’m just going to patch him through. Hang tight